Refund policy
Please take a moment to familiarize yourself with our product policies before initiating a return. Our products are primarily handcrafted by skilled artisans, resulting in each item being unique with slight variations. The stones used in our products may also exhibit slight differences. Rest assured, all our products undergo rigorous quality control before being shipped.
We accept returns and exchanges under specific circumstances. If your order is lost during transit or you receive an incorrect product, you may request a return or exchange. In such cases, please ensure that the item is returned in its original condition, unworn, and with the original packaging.
Please note that we do not accept returns or exchanges for international orders. Additionally, refunds will not be given in the following situations: if the delivery address provided is incorrect or outdated, if the address format includes a PO Box, if our courier agent has made three unsuccessful delivery attempts, if the package is refused by the recipient, if there are sizing issues, if the product is returned in a used or damaged condition, or if the product is customized or made-to-order.
Due to the handmade nature of our products and the use of natural stones, minor variations in color and design may occur. Please be aware that the actual product may differ slightly from the photographs on our website.
For international orders, we do not offer refunds in case of damage or incorrect product. Instead, we will send a replacement product within the specified timeframe, as discussed with the customer. The exchange process will be initiated once we receive the faulty product.
Please note that products purchased during any promotional offer are not eligible for refunds or exchanges.
Returns on cash on delivery (COD) orders to be shipped to our warehouse by the customer are subject to certain conditions. Please take note of the following guidelines:
Returns will ONLY be accepted for COD orders if the customer receives a damaged product or an incorrect item.
If you receive a damaged product or an incorrect item in your COD order, please contact our customer support team immediately to initiate the return process.
When returning the product, it should be in its original condition, unworn, and with the original packaging. Please ensure that all tags, labels, and accessories are included.
The customer is responsible for arranging and bearing the shipping costs for returning the product to our warehouse. We recommend using a reputable courier service with a tracking option to ensure safe and reliable delivery.
Once we receive the returned product at our warehouse and verify its condition, we will process the refund or exchange as per your preference and our policies.
We appreciate your understanding of our return and exchange policies, and we strive to ensure your satisfaction with our products.
We accept returns and exchanges under specific circumstances. If your order is lost during transit or you receive an incorrect product, you may request a return or exchange. In such cases, please ensure that the item is returned in its original condition, unworn, and with the original packaging.
Please note that we do not accept returns or exchanges for international orders. Additionally, refunds will not be given in the following situations: if the delivery address provided is incorrect or outdated, if the address format includes a PO Box, if our courier agent has made three unsuccessful delivery attempts, if the package is refused by the recipient, if there are sizing issues, if the product is returned in a used or damaged condition, or if the product is customized or made-to-order.
Due to the handmade nature of our products and the use of natural stones, minor variations in color and design may occur. Please be aware that the actual product may differ slightly from the photographs on our website.
For international orders, we do not offer refunds in case of damage or incorrect product. Instead, we will send a replacement product within the specified timeframe, as discussed with the customer. The exchange process will be initiated once we receive the faulty product.
Please note that products purchased during any promotional offer are not eligible for refunds or exchanges.
Returns on cash on delivery (COD) orders to be shipped to our warehouse by the customer are subject to certain conditions. Please take note of the following guidelines:
Returns will ONLY be accepted for COD orders if the customer receives a damaged product or an incorrect item.
If you receive a damaged product or an incorrect item in your COD order, please contact our customer support team immediately to initiate the return process.
When returning the product, it should be in its original condition, unworn, and with the original packaging. Please ensure that all tags, labels, and accessories are included.
The customer is responsible for arranging and bearing the shipping costs for returning the product to our warehouse. We recommend using a reputable courier service with a tracking option to ensure safe and reliable delivery.
Once we receive the returned product at our warehouse and verify its condition, we will process the refund or exchange as per your preference and our policies.
We appreciate your understanding of our return and exchange policies, and we strive to ensure your satisfaction with our products.